Refund policy

Return, Exchange & Cancellation Policy

Last updated: 14 October 2026

At Nesta Designer Studio, every piece is made with care. Please read this policy carefully before placing your order.

Refunds

We do not offer refunds on any order. We offer exchanges only, on eligible products, subject to the conditions set out below.

Returns & Exchanges

If you are unsatisfied with your order, you may raise a return and exchange request within 2 days of delivery.

To be eligible for an exchange:

  • The request must be raised within 2 days of delivery
  • The product must be unused, unworn and unwashed
  • The product must be in its original condition with all tags, packaging and accessories intact
  • The product must not be damaged, altered, stained or used

Every returned product is reviewed by our quality team. The exchange will be processed only after the product passes our quality checks and meets the conditions above. Products that fail the quality check will be returned to the customer and will not be eligible for exchange.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us by email within 2 days of delivery with:

  • A clear photograph of the damaged product
  • A video clearly showing the damage
  • Your order number

Our quality team will review the submitted photographs and video. Once the damage is verified, we may issue store credit or a coupon of the applicable value, at our discretion.

Requests raised without the required photographs and video cannot be processed.

Non-Returnable & Non-Exchangeable Products

Products customised to your measurements are not eligible for return or exchange under any circumstances. These pieces are made specifically for you and cannot be resold or altered.

Please review your order details and measurements carefully before placing a customised order. We are happy to assist with any measurement queries before you confirm.

How to Raise a Request

Email us within 2 days of delivery with:

  • Your order number
  • The reason for the return or exchange
  • Clear photographs or video of the product, where applicable

Our team will review your request and share the next steps.

Please do not ship any product back before receiving written confirmation from our team. Products sent back without confirmation will not be accepted.

Order Cancellation

Cancellation requests should be raised as early as possible after placing the order.

  • Orders may be cancelled before they are processed or shipped
  • Once an order has been shipped, it cannot be cancelled
  • Customised orders cannot be cancelled once production has begun

Return Shipping

For exchanges arising from a change of mind, incorrect size selection or other customer-related reasons, return shipping charges will be borne by the customer.

For products received damaged or defective, our team will review the issue and advise on the applicable resolution.

Important

All timelines are estimates and may vary due to weekends, public holidays, courier delays or circumstances beyond our control. Exchanges are subject to stock availability.

Contact Us

Phone: +91 6303244384
Email: hello.mounvi@gmail.com