Refund policy

Return, Refund & Cancellation Policy

Last updated: July 3, 2026

At Nesta Designer Studio, we want you to have a smooth shopping experience. If you have any concern regarding your order, please contact our customer support team with your order details.

Returns & Exchanges

Eligible products may be returned or exchanged within 7 days of delivery, subject to the applicable product conditions.

To be eligible:

  • The product must be unused and unworn.

  • The product must be returned in its original condition.

  • Original tags, packaging and accessories, where applicable, should be intact.

  • Products that have been damaged, washed, altered, stained, or used may not be eligible for return or exchange.

Certain products may be non-returnable due to their nature. Please contact our team before sending any product back.

How to Request a Return

Contact us within 7 days of delivery with:

  • Order number

  • Reason for return/exchange

  • Clear photographs or videos of the product, where required

Our team will review the request and provide return instructions.

Please do not ship an item back without receiving confirmation from our customer support team.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

We may request photographs or an unboxing video to verify the issue.

After verification, we may provide a replacement, exchange, or applicable refund, subject to product availability.

Refunds

Once an approved return is received and inspected, the refund will be initiated within 3–5 business days.

After the refund is initiated, the amount may take an additional 5–7 business days to reflect in your original payment method, depending on your bank or payment provider.

Maximum expected refund TAT: 7–12 business days after the returned product is received and approved.

Refund for Cash on Delivery Orders

For eligible COD orders, refunds may be processed through a suitable bank/UPI payment method after the customer provides the required payment details.

Cancellation

Cancellation requests should be made as soon as possible after placing the order.

  • Orders can generally be cancelled before they are processed or shipped.

  • Once an order has been shipped, cancellation may no longer be possible.

  • If a cancellation is approved before dispatch, the applicable refund will be initiated within 3–5 business days.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may apply.

For products received damaged, defective, or incorrectly, Nesta Designer Studio will review the issue and determine the applicable resolution.

Important

Delivery and refund timelines are estimates and may vary due to weekends, public holidays, courier delays, banking delays, or circumstances outside our control.

For any questions regarding returns, exchanges, refunds, cancellations, or shipping, please contact:

Phone: +91 6303244384
Email: hello.mounvi@gmail.com